Noticeboard

Please be aware that we are working with limited staff due to CoVid 19, and there may be delays when dealing with your enquires either in person or via the phone.  Prescription requests will take 4 working days to be processed.

Please be patient, we are trying our best to help you, during a very challenging time - thank you.

If you have COVID symptoms and require a test, you will find details of how to do so on the Inform website, or you can book by calling 0800 028 2816

 

PLEASE NOTE FROM 6TH APRIL 2020 DOUGLAS MEDICAL CENTRE WILL BE CLOSED FOR THE FORESEEABLE FUTURE DUE TO STAFF SHORTAGES. ALL DOUGLAS MEDICAL CENTRE PATIENTS WILL BE DIRECTED TO WALLACETOWN HEALTH CENTRE.

Open Access Morning GP Surgery Cancelled

In accordance with NHS Tayside advice regarding coronavirus, there will be no open access surgery for the foreseeable future.

There will only be booked appointments in both surgeries and you will be asked when booking an appointment the reason for your appointment request.

This is to ensure that anyone with symptoms of coronavirus does not come in to surgery and potentially spread the virus to other patients and staff.

Also we may be able to advise you of another service which may suit your needs better than a visit to the GP.

It may be possible to have a video consultation with the GP or Nurse. This must be pre arranged however. Please call the surgery as normal and if this it is decided your call is suitable for a video consultation, please click open the Near Me Video Consultations tab and follow the instructions.

Annual Review Appointments

Your annual chronic disease review may postponed due to the coronavirus outbreak. If you have any acute issues in the meantime, please contact your surgery to arrange an appointment.

We are now only sending ONE invite for chronic disease annual reviews . If you do not attend this invite, you will not be recalled for a further year.

Patients who fail to attend 

Due to the dramatic increase in non attended GP and Nurse appointments, Family Medical Group have now implemented the following policy;

If you fail to attend 3 appointments within a 6 month period, you will be removed from our practice list.

Following the first and second non attended appointment, we will send you a letter.

Should a third non attendance occur during the 6 month period, you will then receive a letter advising you that you have been removed from our list. This letter will include details of how to register with another GP practice.

You will have 8 days from the date of the third letter before you are removed.

It is very unfortunate that we have had to implement these measures, but in todays climate where the demand for appointments is ever increasing, patients who book then fail to attend appointments are delaying the opportunity for others to see a health professional.

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Scottish Bowel Screening Service

This is a very important service as bowel cancer is the third most common cancer in Scotland.

The service is open to any man or woman aged between 50-74years.

You should automatically be sent a testing kit every 2 years around the time of your birthday. If this does not happen please call 0800 0121 833 to request a kit.

Full details of the Service can be found by clicking the link below.

www.bowelscreening.scot.nhs.uk/

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Opening Times

To see our opening times and what to do when we are closed please click the link below.

" Opening Hours"

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Personal Details

Please ensure that you keep your personal details up to date with us including any changes of address or mobile phone number to ensure we can contact you when required.

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Equality and Diversity Policy

Our policy is designed to ensure and promote equality and inclusion, supporting the ethos and requirements of the Equality Act 2010 for all visitors to our practice.

We are committed to:

  • ensuring that all visitors are treated with dignity and respect.

  • not tolerating any discrimination or perceived discrimination against, or harassment of, any visitor for reason of age, sex, gender, marital status, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief.

  • providing the same treatment and services (including the ability to register with the practice) to any visitor irrespective of age, sex, marital status, pregnancy, race, ethnicity, disability, sexual orientation, medical condition, religion or belief.

This policy applies to the general public, including all patients and their families, visitors and contractors.

Procedure

Discrimination by the Practice or Visitors / patients against you.

If you feel discriminated against:

 

  • You should bring the matter to the attention of our Practice Manager.

  • Our Practice Manager will investigate the matter thoroughly and confidentially within 21 working days.

  • Our Practice Manager will establish the facts and decide whether discrimination has taken place and advise you of the outcome of the investigation within 21 working days.

Discrimination against our Practice staff.

The Practice will not tolerate any form of discrimination or harassment of our staff by any visitor. Any visitor who expresses any form of discrimination against or harassment of any member of our staff will be required to leave the practice premises immediately. If the visitor is a patient they may also be removed from the practice list.

 
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