Appointments

Cancellations

It is most important that you contact us as soon as you realise you cannot attend a booked appointment. This allows us to be able to offer your appointment time to another patient.

GP Appointments

Open Access Morning GP Surgery Cancelled

In accordance with NHS Tayside advice regarding coronavirus, there will be no open access surgery for the foreseeable future.

There will only be a booked appointment service arranged by firstly speaking to the GP. You will be asked if you have any flu like symptoms and to give a brief description of why you want to see the Doctor and your telephone number confirmed.

This is to ensure that anyone with symptoms of coronavirus does not come in to surgery and potentially spread the virus to other patients and staff.

Also we may be able to advise you of another service which may suit your needs better than a visit to the GP.

Please remember that if you wish other members of your family to be seen you must book separate appointments.

It may be possible to have a video consultation with the GP or Nurse. This must be pre arranged however. Please call the surgery as normal and if this it is decided your call is suitable for a video consultation, please click open the Near Me Video Consultations tab at the top of this page and follow the instructions.

Appointments outside normal practice hours

NOTE THIS SERVICE IS SUSPENDED DURING THE CORONAVIRUS OUTBREAK

If, for any reason, it is easier for you to attend the surgery outwith normal practice hours, we have an extended hours surgery which runs every morning from 7.30am up to 8.30am.

These appointments can be pre booked via reception.

Patients based at Wallacetown Health Centre and Douglas Medical Centre are welcome to book these appointments.

Emergencies have priority at all times. The duty doctor for the day will be able to help you.

Telephone Consultations

It is now not always possible to speak to a GP on the phone especially regarding routine matters.

If you receive a letter to call in regarding a test result, you will be added to the next available routine results call back slot on the GPs screen. This may not be for a call back the same day.

Private Treatment

Please note that if you have had a procedure or treatment done outwith the NHS and follow up treatment is required in relation to this, then it must be done by the private provider and not your GP.

Practice Nurses

NOTE SOME NURSING SERVICES MAY BE SUSPENDED DURING THE CORONAVIRUS OUTBREAK

The practice Nursing Staff offer a full range of nursing services to our patients. Appointments can be made through the Receptionist for dressings, removal of sutures, foreign travel advice, immunisations, etc.

Our Nurses have a particular interest in chronic disease management (asthma, diabetes, heart, blood pressure) and well person preventative care and would be happy to discuss this with you.

Appointments for the Practice Nurse are available daily between 08.30 - 12.15 and 14.00 -17.15. When making an appointment with the Practice Nurse, you may be asked to give an indication as to why you are attending in order for you to be appointed with the most appropriate Nurse.

Blood Tests

Wallacetown Health Centre

If you are requested to supply us with a blood sample, and you are a Wallacetown patient, the Practice Nurse runs a clinic every Monday to Friday between 9-10am.You are not required to make an appointment for this service.

NOTE THE DROP IN NURSE CLINIC IS CANCELLED DURING THE CORONAVIRUS OUTBREAK. PLEASE CALL TO MAKE AN APPOINTMENT.

Douglas Medical Centre

If you are a Douglas patient and are asked to supply us with a blood sample, please call the reception desk and you will be given a time to attend.

Samples

If you are required to hand in a sample for testing at the laboratories in Ninewells, then these must be handed in to the practice before 12.00 at the latest as they are picked only once a day at this time and samples can spoil if left to sit overnight. 

Travel Advice

SERVICE SUSPENDED MEANTIME

Please see clinics and services for travel advice page.

Private Treatments

If you require to have any follow up blood tests or removal of stitches etc. following a procedure that has been carried out privately (not under NHS care), then this must be carried out by the organisation where the procedure was performed.

How to make a Near Me call

Step 1

All video calls must be pre arranged with the surgery. If you have spoken to a GP, Nurse or member of reception you will be told when to log in to the website to start your video consultation.

Once a time has been agreed open the Chrome or Safari browser. Copy the website address – https://nhsattend.vc/wallacetownhc or click HERE. On your service’s website you should see a “start video call” button - click this button.

Step 2

The system checks you have everything in place to make a Near Me call. All calls involve an internet check. The system checks you have a speaker, microphone and video: on some devices this is automated, or you may be asked to click “continue” or “yes”. If asked, allow access to your microphone and video

Step 3

Enter your details: name, date of birth and the phone number where you can be reached during the call. Tick the small box to agree the terms and conditions. Your service will then give you some information: please read this and press “start call” again to continue.

You will then sit in a virtual waiting room until your call is picked up by the GP or Nurse.

Please click the links below to view short instructional guides.  

An easy guide to Near Me for the patients of GP surgeries using tablets and smartphones

Easy Guide to NHS Near Me and Your GP for laptops & PCs

Appointment Arrangements

Open Access Morning GP Surgery Cancelled

In accordance with NHS Tayside advice regarding coronavirus, there will be no open access surgery for the foreseeable future.

There will only be a booked appointment service arranged by firstly speaking to the GP. You will be asked if you have any flu like symptoms and to give a brief description of why you want to see the Doctor and your telephone number confirmed.

This is to ensure that anyone with symptoms of coronavirus does not come in to surgery and potentially spread the virus to other patients and staff.

Also we may be able to advise you of another service which may suit your needs better than a visit to the GP.

As has been for some time now, the GP will not normally call a Patient back regarding a prescription request, an insurance certificate or to discuss test results.

Prescriptions should be ordered in the usual manner i.e. at the reception desk or via our practice website.

Insurance certificates, letters from the Doctor etc. should be requested at reception, they will then pass any such requests on to the GP. Insurance certificates will usually be ready in 48 working hours.

You will not routinely receive a call from the GP regarding results. If you receive a letter from the GP asking you to telephone the Doctor to discuss results, you will be given the next available routine results slot. If however, you wish to discuss the result with the GP e.g. you are still having symptoms or are concerned, your number will be taken and you will get a call from the GP, but this will not necessarily be on the same day you called.

Nurse Appointments will run as an emergency service meantime.

Please cancel or postpone any non urgent routine appointment you may have previously booked. Please do not attend if you are experiencing any flu like symptoms.

We thank you for your patience during these testing times and welcome any comments in the boxes provided at reception on both our sites.         

Home Visits

You may only request a home visit if you are housebound or are too ill to visit the practice.

Please try to call the surgery before 10am to request a home visit, 01382 459519 for Wallacetown Health Centre and  01382 480330 for Douglas Medical Centre. Any home visits requests after 11am should be for emergencies only.

The Receptionist will ask you if you consider your home visit to be an emergency and if so, you will be put straight through to the duty Doctor. If the home visit is less urgent you will be asked for your address to check that we hold your correct details on file and we will take a telephone number from you so that the Doctor can call you back.

You may receive a telephone call from the Doctor prior to your home visit in order for them to discuss your needs and the urgency of the visit.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

NOTE IF YOU ARE CURRENTLY OFF DUE TO THE CORONAVIRUS PANDEMIC, YOU CAN USE THE FOLLOWING LINK FOR A SICK LINE

You can only use this service if you have been told to self-isolate because of coronavirus and you need a note for your employer.

This service is only for people who:

• have symptoms of coronavirus
• live with someone who has symptoms of coronavirus

https://111.nhs.uk/isolation-note/

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Doctors Availability

Wallacetown

Douglas

All timetables are subject to change at short notice