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Patients Who Fail To Attend

Due to the dramatic increase in non attended GP and Nurse appointments, Family Medical Group have now implemented the following policy;

If you fail to attend 3 appointments within a 6 month period, you will be removed from our practice list.

Following the first and second non attended appointment, we will send you a letter.

Should a third non attendance occur during the 6 month period, you will then receive a letter advising you that you have been removed from our list. This letter will include details of how to register with another GP practice.

You will have 8 days from the date of the third letter before you are removed.

It is very unfortunate that we have had to implement these measures, but in todays climate where the demand for appointments is ever increasing, patients who book then fail to attend appointments are delaying the opportunity for others to see a health professional.


       Scottish Bowel Screening Service

This is a very important service as bowel cancer is the third most common cancer in Scotland.

The service is open to any man or woman aged between 50-74years.

You should automatically be sent a testing kit every 2 years around the time of your birthday. If this does not happen please call 0800 0121 833 to request a kit.

Full details of the Service can be found by clicking the link below.


Opening Times

To see our opening times and what to do when we are closed please click the link below.

" Opening Hours"


Personal Details

Please ensure that you keep your personal details up to date with us including any changes of address or mobile phone number to ensure we can contact you when required.

s/website_logo.docWelcome to The Family Medical Group

 Welcome to the Family Medical Group website which incorporates Wallacetown Health Centre and Douglas Medical Centre GP surgeries.

 We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.

Surgery News

Dr Ako and Dr McAskie are to leave the Practice in the near future, we wish them both all the best with their new ventures.


Dr Ako will leave us at the end of June and Dr McAskie will leave at the end of September. Dr Graham Dunthorne will start working with us on 10th August 2015 and will replace Dr Ako.


Due to a local and national shortage of available GPs and locums, we will be operating with fewer Doctors for a period of time. This will mean there will be temporary changes to the usual routine of the Practice.


  The following changes will be implemented during this time:


  • There will be no prebookable appointments at either site.
  • There will usually be routine GP appointments available to book on the day at both sites, but occasionally you may be asked to come down to your surgery and just wait to be seen.
  • We will not be able to offer any phone consultations to discuss test results. During this period if there are any abnormalities found, a GP will contact you.
  • Please ensure that you order your medication before you run out and allow 48 hours for the order to be processed.
  • Your patience during this time would be greatly appreciated.

                                               Thank you.

                         The above may be subject to change.



 As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to see the services we provide, we have also introduced the facility to order your prescription online.

Order Your Prescription Online

 Please select your practice link below which corresponds to the practice you are registered with to order your prescriptions online. This service is only available for items for which your Doctor has put on repeat.

Join Us

 We are happy to accept registrations for new patients at any of our two practices so long as they reside in the practice area. Information regarding registrations can be found by clicking here

 If you decide to join us, you will find the service you receive from our dedicated team to be professional, caring and always confidential.



(Site updated 25/06/2015)
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